Privacy Policy

At indonesiaentry.com, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

indonesiaentry.com is an independent private service provider that assists travelers with Indonesian visa applications. We are not affiliated with the Indonesian government or any official immigration authorities. We submit applications on your behalf through official channels and provide support during the process. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the personal information necessary to process your visa application and provide our services. This includes:

Passport details:
Full name, passport number, date of birth, nationality, passport issuance and expiry dates, and a copy/scan of the passport data page.

Contact information:
Email address, phone number.

Travel information:
Intended arrival date in Indonesia, accommodation details (hotel name and address), and flight information (such as flight number, arrival/departure details, or copies of flight tickets/booking confirmations).

We may also collect:

  • Payment information (handled securely by our third-party payment processors—we do not store full card details ourselves).
  • Automatically collected data such as IP address, browser type, device information, and website usage data (via cookies and similar technologies—see our Cookie Policy for details).

We do not collect sensitive information beyond what is strictly required for the visa application unless you voluntarily provide it.

2. How We Use Your Information

We use your personal information solely for the following purposes:

  • To review, prepare, and submit your visa application to the official Indonesian government channels on your behalf.
  • To communicate with you about your application status, required documents, updates, or any issues.
  • To process payments for our service fees.
  • To comply with legal obligations, prevent fraud, or respond to lawful requests from authorities.
  • To improve our services and website (using anonymized or aggregated data where possible).

We do not use your information for marketing purposes unless you explicitly opt in.

3. Data Sharing and Disclosure

We share your personal information only when necessary:

  • With the official Indonesian immigration authorities as part of the visa application submission process.
  • With trusted third-party service providers who assist us (e.g., payment processors, cloud storage providers, email service providers). These parties are contractually obligated to protect your data and use it only for the services they provide to us.
  • If required by law, court order, or government request.

We do not sell your personal information to third parties, nor do we share it for advertising or unrelated purposes.

4. Data Security

Because we handle sensitive personal data (including passport scans and travel documents), we take strong security measures:

  • All data is encrypted in transit (using HTTPS/TLS) and at rest.
  • Access to your information is strictly limited to authorized personnel who need it to provide our services.
  • We regularly review and update our security practices to protect against unauthorized access, loss, or misuse.

While we implement reasonable safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

  • Sensitive data such as passport details, passport scans, flight tickets, and other travel documents are permanently deleted once your order is fully completed (i.e., after the visa application has been submitted and processed, or the service is concluded).
  • Basic order-related information (e.g., reference number, email, payment confirmation) may be retained longer for accounting, dispute resolution, or legal purposes (typically up to 7 years where required by law), but without retaining copies of passport or ticket documents.
  • Automatically collected technical data is retained for shorter periods (e.g., analytics purposes).

You may request deletion of your data at any time by contacting us (see section 9).

6. Your Rights

Depending on your location and applicable laws (such as GDPR for EU residents, or other regional privacy laws), you may have rights including:

  • Access to your personal data.
  • Correction of inaccurate data.
  • Deletion of your data (subject to legal retention obligations).
  • Restriction of processing.
  • Objection to processing.
  • Data portability.

To exercise these rights, please email us at support@indonesiaentry.com. We will respond within a reasonable timeframe (usually within one month).

7. International Data Transfers

As we operate globally and submit applications to Indonesian authorities, your data may be transferred to and processed in Indonesia or other countries. We ensure appropriate safeguards are in place for such transfers where required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@indonesiaentry.com

We are dedicated to handling your data with care and transparency. Thank you for trusting indonesiaentry.com with your visa application needs.

Last updated: February 26, 2026