Terms of Service

1. Use of Our Services

• Our services are available only to individuals who are at least 18 years old or the age of majority in their jurisdiction.


• You agree to provide accurate, complete, and up-to-date information during the application process.


• You are solely responsible for the accuracy of all information and documents you provide to us.


• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including if we suspect fraud, misrepresentation, or violation of these Terms.

2. No Guarantee of Visa Approval

• Visa approval, rejection, duration of stay, entry permission, and all related decisions are made exclusively by the Indonesian government authorities.


• We do not guarantee visa approval, nor do we guarantee any specific processing time beyond what is officially stated by the authorities.


• Rejection of your application (for any reason, including but not limited to incomplete documents, ineligibility, errors in information you provided, or changes in government policy) does not entitle you to a refund beyond what is stated in our Refund Policy.


• We are not liable for any denial of entry upon arrival in Indonesia, even if a visa is issued.

3. Your Responsibilities

You agree to:

• Provide all required documents and information in a timely and accurate manner.


• Comply with all Indonesian visa requirements, immigration laws, and entry conditions.


• Notify us immediately of any changes to your travel plans or personal details that may affect your application.


• Use our services only for lawful purposes.

4. Fees and Payment

• Our service fees are clearly stated during the ordering process and are non-refundable once processing begins (see Refund Policy for details).


• Government fees are collected on your behalf and passed directly to the official authorities; we do not profit from government fees.


• All payments are processed through secure third-party payment providers. We do not store full payment card details.


• You are responsible for any additional bank, currency conversion, or transaction fees charged by your payment provider.

5. Intellectual Property

The Website, its content, design, text, graphics, logos, and software are owned by or licensed to indonesiaentry.com and protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Website without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law:

• We provide our services on an "as is" and "as available" basis.


• We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.


• In no event shall IndonesiaEntry.com, its owners, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.


• Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid us for the specific service in question.

7. Indemnification

You agree to indemnify, defend, and hold harmless indonesiaentry.com and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Website or services.


• Your violation of these Terms.


• Your violation of any third-party right, including intellectual property or privacy rights.


• Any inaccurate or incomplete information you provide.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be resolved exclusively through binding arbitration in the Netherlands, or if arbitration is not possible, in the courts of Leeuwarden.

9. Changes to Terms

We may revise these Terms at any time by posting the updated version on the Website. Changes become effective immediately upon posting. Your continued use of the Website or services after such changes constitutes acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: support@indonesiaentry.com

Indonesia Entry
Eeser Hout 9
8332 VR Steenwijk
the Netherlands

Thank you for using IndonesiaEntry.com. We are committed to providing helpful and transparent assistance with your Indonesian visa application needs.